Terms and Conditions

Home » Terms and Conditions

Call (251) 330-5055

Terms and Conditions

Effective Date: May 7, 2026

Company: Harmony Air Service

Jurisdiction: Alabama (Mobile and Baldwin Counties)

Governing Law: State of Alabama

1. Professional Estimates & Pricing Policy

Harmony Air Service provides residential and commercial HVAC, ventilation, and custom ductwork solutions.

  • Free Estimates: We provide free estimates for system replacements and new installations. Estimates provided via (251) 330-5055 or https://harmonyairservice.com/ are preliminary.
  • No Overtime Fees: As part of our commitment to affordable comfort, we do not charge overtime fees for 24/7 emergency repairs. Standard diagnostic and repair rates apply regardless of the time or day.
  • Alabama Power Financing: Financing options are subject to credit approval through Alabama Power. Harmony Air Service is an independent contractor and not the lender; all financing terms are governed by your separate agreement with Alabama Power.

2. SMS & Mobile Messaging Consent

By contacting us or requesting a free estimate, you expressly consent to receive SMS messages from Harmony Air Service for:

  • 24/7 Emergency Dispatch: Real-time updates for urgent cooling or heating failures.
  • Service Logistics: Appointment confirmations, technician ETAs, and "on-the-way" notifications.
  • Maintenance Alerts: Reminders for seasonal tune-ups and filter changes.
  • Opt-Out: Reply STOP to cancel. Standard message and data rates apply.

3. Warranties & Professional Standards

With over 20 years of local experience, we ensure every job meets manufacturer specifications and Alabama state codes.

  • Manufacturer Warranties: We facilitate manufacturer warranties ranging from 1 to 10 years depending on the equipment installed.
  • Workmanship: We stand behind our family promise of quality. Specific workmanship guarantees on labor are provided in writing upon completion of the service.

4. Punctuality & Gulf Coast Service Factors

We serve a wide area from Saraland to Dauphin Island and across to Fairhope. While we prioritize rapid response, Harmony Air Service is not liable for delays caused by:

  • Heavy coastal traffic (I-10, Bayway, or George Wallace Tunnel congestion).
  • Extreme Gulf Coast weather events (tropical storms or high-humidity heatwaves).
  • Manufacturer supply chain delays for specific parts or units.

5. Limitation of Liability

To the extent permitted by Alabama law, our liability is limited to the total amount paid for the service rendered. We are not responsible for pre-existing mold or structural damage caused by deferred maintenance or high humidity prior to our initial service call.